Quality management service

Astghik mc's Quality management service was established in 2019.

All activities and procedures of Astghik mc are based on high international health standards of quality assurance. The service was formed in order to constantly maintain and qualitatively improve these standards.

The main task of the service is the implementation of the quality management system and the provision of ISO 9001:2015 and JCI standards in Astghik mc

Quality management is implemented through a variety of day-to-day analytical and research functions.

• Development of internal policies and procedures
• Management of internal document circulation
• Patient feedback survey, complaint management and analysis
• Organization of internal committees
• Organization and implementation of internal and external audits
• creation of a system of evaluation and motivation of medical personnel
• Recording and monitoring of incidents and complications
• Collection and management of suggestions for improvement
• Staff training on ISO9001, JCI requirements and procedures
• Develop and implement a quality improvement and patient safety program
• Call center management and more
• Implementation of risk management system

From maintenance of building conditions to professional professional activities in Astghik mc is carried out with systematic quality control and management by professionals with appropriate qualifications and education.